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From January 2003, the company relaunched as 'The One account' when The Royal Bank of Scotland took a majority shareholding, becoming an RBS mortgage brand along with NatWest and First Active. The One account is operated directly by phone, internet and post, with the customer service originally being provided on a 24/365 basis, but has since ...
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The branches, incorporating 250,000 small business customers, 1,200 medium business customers and 1.8 million personal banking customers, were due to be separated from the group in 2016 as a standalone business. [72] The planned company would have traded as an ethical bank, [73] using the dormant Williams & Glyn's brand. [72]
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[52] [53] The deal will see the company acquire one million customers, £2.5 billion of customer assets and £2.6 billion of customer deposits. [52] NatWest will receive £125 million from the deal upon completion in the first half of 2025. [52] In 2024, NatWest also entered into an agreement with Metro Bank plc ("Metro Bank") to acquire a £2. ...
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Customers took to social media to express their outrage