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The DOT data captures other complaints as well, such 2.8 million grievances about pieces of luggage being mishandled, lost, or damaged, and 11,527 checked wheelchairs or scooters suffering a ...
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DOT fines on other airlines. The DOT is also fining $650,000 in civil penalties to budget carrier Frontier Airlines for delays. Of that fine, $325,000 will be paid to the US Treasury and the ...
According to the Airline Quality Rating 2007 report, airline hassles in the United States have increased since 2005. [1] The rate of complaints, on the other hand, have remained roughly the same, with 0.88 complaints per 100,000, half of which were due to problems with flights or baggage.
The Department of Transportation last week reported that airline complaints for 2023 were the highest ever, except for the pandemic year of 2020. The agency received 96,853 grievances about air ...
Complaints from airline passengers, which soared in 2020, are up by over 500 percent, according to a new report. DOT cracks down on airlines withholding refunds for canceled flights Skip to main ...
The U.S. Department of Transportation Office of Inspector General (DOT OIG) is one of the Inspector General offices created by the Inspector General Act of 1978.The Inspector General for the Department of Transportation, like the Inspectors General of other federal departments and agencies, is charged with monitoring and auditing department programs to combat waste, fraud, and abuse.
In 2013, the DOT provided new rules requiring all domestic and foreign air carriers to have accessible websites and kiosks. By December 12, 2015, the core functionality of all air carrier's websites needed to be accessible, and by December 12, 2016, the remaining web pages were required to be accessible.