Search results
Results from the WOW.Com Content Network
The 2016 Which? figures were backed up by the 2016 Transport Focus survey, which placed Southeastern joint bottom in satisfaction on service delivery. [75] Satisfaction with the frequency of services declined year on year from 73% to 56%, and satisfaction with ticket value scored 30%, the lowest of any operator in the country. [75]
Transport Focus is the statutory watchdog for transport passengers and road users in Great Britain, with offices in London and Manchester. It was named the Rail Passengers Council until January 2006 when renamed Passenger Focus. [1] It was renamed again in March 2015 as Transport Focus. [2]
For three consecutive years from 2016 to 2018, Southern came last on passenger satisfaction in surveys conducted by the consumer group Which?, scoring low for value for money, reliability, and punctuality in 2018. [3] In 2022, Southern was ranked second-worst on overall passenger satisfaction in a survey conducted by Transport Focus. [4]
In its Autumn 2009 National Passenger Survey, Passenger Focus said FCC had the lowest overall satisfaction rating of any UK train operator, at 75%. [26] In early 2013, consumer group Which? carried out a survey which rated First Capital Connect as the worst train operator in the UK. [27]
In 2007, Passenger Focus published a user survey on the Class 185. Satisfaction ratings of around 80% were given for many standard aspects of a train journey, such as availability of seats, seat comfort, ease of egression, cleanliness. Passengers gave satisfaction ratings of around only 70% on standing space availability.
In Northern Ireland, passenger trains are NI/Ireland government-owned by Translink or the National Transport Authority. The following brands are used: Northern Ireland Railways; Enterprise service from Dublin Connolly to Belfast Grand Central on the Belfast-Dublin line joint venture between Northern Ireland Railways and Iarnród Éireann.
Gatwick Express, the third railway service to be franchised in 1996. Passenger rail franchising in Great Britain is the system of contracting the operation of the passenger services on the railways of Great Britain to private companies, which has been in effect since 1996 and was greatly altered in 2020, with rail franchising being effectively abolished in May 2021.
Subsequent surveys have shown increases in passenger satisfaction. A further survey in late 2015 by watchdog Transport Focus , found that satisfaction levels had increased; 89% of passengers surveyed said they were either 'very' or 'fairly' satisfied with their overall journey, up from 83% in 2013, but still below the national average of 92%.