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ZCC Agent Desktop - allows contact center managers to view real-time information on queue and agent performance from their PCs. [3]ZCC Multimedia Queuing - lets customer service agents view all queues on their screen, without switching applications to manage emails, web chat or SMS messages.
Cisco Unified Communications Manager Express (CUCME) - a small scale/single server contact center solution Cisco Unified Operations Manager (CUOM)— a NMS for voice. It features real-time monitoring of all system elements, and performs automatic discovery for the entire system and provides contextual diagnostics for troubleshooting .
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Webex by Cisco is an American company that develops and sells web conferencing, videoconferencing and contact center as a service applications. [1] It was founded as WebEx in 1995 and acquired by Cisco Systems in May 2007. Its headquarters are in San Jose, California. [2]
Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.
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Cisco Systems, Inc. (using the trademark Cisco) is an American multinational digital communications technology conglomerate corporation headquartered in San Jose, California. Cisco develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products. [4]