Search results
Results from the WOW.Com Content Network
1. Test the machine by making a copy of a document. - If the copy is partially or completely blank, then these steps don't apply. View additional troubleshooting documents for your model on www.brother-usa.com. 1. Open the Printers Folder. 2. Right-click on the Brother printer and left-click (Printer) Properties. 3.
1. Quickly press OK three times to print the Printer Settings report. - If the print quality is acceptable, the issue has been resolved. - If the pages are light, faint, faded, or blank, go to step 2. 2. Adjust the print density in the printer driver. Follow the instructions for your operating system:
Blank pages when printing from Windows or Macintosh. 1. Print a Printer Settings page on the machine by pressing OK or GO on the machine three times. - If you are getting a blank page or have missing text, then this indicates a problem with the machine's hardware and not the software. This solution does not apply.
Documents are printing blank. 1. Remove any paper currently loaded into your machine. 2. Confirm that thermal paper is being used. - Plain copy paper won't work properly in this machine. - If using plain copy paper, replace with Brother Genuine Thermal paper. - If using thermal paper, go to step 3. 3.
This step applies to genuine Brother drums only. You may not have the ability to clean the corona wire on a non-genuine Brother drum. 8. While facing the drum and toner assembly, on the right side of the drum you should see two small pieces of metal that look like staples aligned vertically and a metal rod protruding from the side.
8. Test the printer. - Connect your PocketJet® to the device you normally print from and t ry printing a document as usual. - If the document prints with no issues, your issue has been resolved. - If an extra blank page still comes out, Contact Brother Mobile Solutions Customer Service at 1-800-255-0415 Monday through Friday, excluding holidays.
1. Press the OK button three times. The machine should print out the Printer Settings page (s). - If the pages are not completely blank, the issue is resolved. - If the pages are completely blank, continue to the next step. 2. This issue is usually resolved by cleaning and/or replacing the drum. 3.
NOTE: If the Printer driver is not listed, continue to STEP 7. 4. Click the - (Minus) button located below the Printers section on the left side. 5. Click OK or DELETE PRINTER to confirm that you want to delete the printer. 6. If you have multiple copies of the Brother Printer Driver, repeat from STEP 3 for each copy. 7.
Press the SET key. f. Press the COLOR START key. - If the Print Quality Check Sheet looks OK, the problem may be related to the scanner. Go to STEP 6. - If the Print Quality Check Sheet has any missing dashes or colors on any of the four color blocks, go to STEP 2. 2. Verify the ink cartridges are installed correctly: Brother recommends that ...
Local (USB) connection: 1. Delete any pending print jobs from all installed printers. 2. Disconnect the USB cable from the Brother machine and computer. 3. Turn off the Brother machine, wait 15 seconds and then turn the machine back on. 4. Connect the USB cable from the Brother machine to the computer.