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Call management is the process of designing and implementing inbound telephone call parameters, which govern the routing of these calls through a network. The process is most prominently utilized by corporations and the call centre industry and has its highest effectiveness when call logging software tools are used.
Call centers do not measure this "virtual queue" time as "queue time" because the caller is free to pursue other activities instead of listening to hold music and announcements. The voice circuit is released between the ACD and the telecommunications network, so the call does not accrue any queue time or telecommunications charges.
FreeConferenceCall.com started "Santa's Hotline", a toll-free telephone line where children can call to leave a message for Santa Claus. [13] The phone line was opened in 2010 but went viral on social media in 2015 after it was mentioned on Fox Business.
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