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Due to constant change within work environments, new models and algorithms must be created in order to allow for flexibility as needs and demands arise. For example, when a large number of new employees are hired, as in the total workforce is increased, the scheduling software likely will need to be updated in order to allow for such a change. [4]
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Virtual assistants and chatbots have also been integrated into scheduling software, enabling automated customer interactions and self-service booking. Furthermore, the COVID-19 pandemic in 2020 and subsequent social distancing measures prompted the development of new features to support remote appointments and virtual consultations.
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Usability testing is a technique used in user-centered interaction design to evaluate a product by testing it on users. This can be seen as an irreplaceable usability practice, since it gives direct input on how real users use the system. [1]
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