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In 2024, Drury Hotels earned its 18th J.D. Power award for highest guest satisfaction in upper midscale hotels. [11] Drury Hotels was ranked the highest in the brand category for hotels in Forbes' List of Customer Service All-Stars 2024 and highest in the brand category for hotels in Forbes' List of Best Customer Service 2024. Forbes also ...
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The hotel closed in March 2020, due to the COVID-19 pandemic and ceased to be affiliated with Best Western. Construction of the new wing and renovations to the existing wing began in 2020. The hotel partially reopened in late 2022 as the Drury Plaza Hotel Orlando – Disney Springs Area, [2] with the first 264 rooms opening. The remainder of ...
Drury has to pay J.D. Power to use this award in its marketing material. Furthermore, the St. Louis Post-Dispatch claims "Drury Hotels has won the top ranking among mid-scale limited service hotel chains for eight consecutive years" (as of 2012) "ahead of Hampton Inn & Suites and Holiday Inn Express."
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