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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Microsoft Azure SQL Database (formerly known as SQL Azure, SQL Server Data Services, SQL Services, and Windows Azure SQL Database) is a managed cloud database cloud-based Microsoft SQL Servers, provided as part of Microsoft Azure services. The service handles database management functions for cloud based Microsoft SQL Servers including ...
This database acts as a data warehouse for the organization and also stores information regarding the relationships among its assets. [2] The CMDB provides a means of understanding the organization's critical assets and their relationships, such as information systems, upstream sources or dependencies of assets, and the downstream targets of ...
ITIL (previously and also known as Information Technology Infrastructure Library) is framework with set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Microsoft Azure uses large-scale virtualization at Microsoft data centers worldwide and offers more than 600 services. [11] Microsoft Azure offers a service level agreement (SLA) that guarantees 99.9% availability for applications and data hosted on its platform, subject to specific terms and conditions outlined in the SLA documentation.
Azure Data Explorer is a distributed database running on a cluster of compute nodes in Microsoft Azure. It is based on relational database management systems (RDBMS) , supporting entities such as databases, tables , functions, and columns.
ISO 20000-1 has been revised by ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance. The revision was released in July 2018. From that point certified entities enter a three-year transition period to update to the new version of ISO 20000-1, ISO/IEC 20000-1:2018 – Information technology — Service management — Part 1: Service ...
Be accountable for the integrated services that are being delivered back to the business. Specify IT service management processes and procedures to be deployed across the enterprise and ensure they are followed. Act as the central point of control between IT demand and IT supply. Play a pivotal coordinating role in all service management processes.