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In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.
Screen pop is a call centre term that refers to the feature of a computer telephony integration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering a customer's call. [citation needed] For inbound calls, the data displayed typically contains call information such as: Caller ID ...
For example, if a customer from Spain is calling a phone number in Australia, and it costs 8 cents per minute to phone Spain from the US (the callback, which is an incoming call) and 20 cents per minute to phone Australia from the US (the destination call, which is an outgoing call), then the caller will pay a total of 28 US cents a minute ...
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A SIP provider (Session Initiation Protocol) is any telecommunications company which provides SIP trunking to customers, usually businesses. Many companies provide SIP "termination" (outbound calling) and "origination" (inbound calling, usually with a plain old telephone service (POTS) phone number, called a direct inward dialing (DID).
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With "inward WATS", introduced for interstate calls by the American Telephone and Telegraph Company (AT&T) in 1967, subscribers were issued a toll-free telephone number in a designated toll-free area code. Unlike a standard collect call or a call to a Zenith number, 1‑800 normally may be dialed directly with no live operator. Callers within a ...
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