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Omnichannel is a neologism describing a business strategy. According to Frost & Sullivan , omnichannel is defined as "seamless and effortless, high-quality customer experiences that occur within and between contact channels".
Lifesize was a video and audio telecommunications company in the United States which provided high definition videoconferencing endpoints and accessories, touchscreen conference room phones, a cloud-based video collaboration platform, and omnichannel contact center solutions under their CxEngage [2] product line.
In October 2018, it acquired Dimelo, a Paris-based OmniChannel contact center provider. [36] In January 2019, it acquired Connect First, a Boulder, Colorado-based outbound and blended customer engagement provider. [37] In December 2020, it purchased DeepAffects, which specializes in intelligence-assisted speech recognition. [38]
Sterlite Technologies Neox IPPBX, IMS - ISC, Dial Center - OmniChannel Call Center, IVR products; Sun Microsystems Sun GlassFish Communication Server; Tadiran Telecom Coral Ipx family and Aeonix softswitch; Tandberg Video Communication Server - SIP application server, media server and H.323 gateway
Ooma Office is an excellent solution for companies switching from a traditional office phone system to a cloud-hosted service. It supports landline desk phones, analog fax machines, and overhead ...
Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software.
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