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A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
Genshin Impact was review bombed on the Google Play Store as a result of some players being dissatisfied with the extent of the game's free premium content for its one-year anniversary. Negative reviews targeting Genshin Impact were also posted in review sections for other unrelated mobile games. [53] [54]
A review bomb is an Internet phenomenon in which a large number of people or a few people with multiple accounts [1] post negative user reviews online in an attempt to harm the sales or popularity of a product, a service, or a business. [2]
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