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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A 1970 police call centre in Brierley Hill, England. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

3. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   This is also the reason for the shift in nomenclature from "call centers" to "contact centers", "contact" being a wider term than "call". Respecting the trend, contact center owners need to adopt unified communication or multi-channel approach to let customers get in touch with them via their preferred communication mediums, either voice or non ...

4. Premium-rate telephone number - Wikipedia

   en.wikipedia.org/wiki/Premium-rate_telephone_number

   087x xxx xxxx - Service Charge of up to 13p per call and/or up to 13p per minute; 09xx xxx xxxx - Service Charge of up to £6.00 per call and/or up to £3.60 per minute [16] 118 xxx - Service Charge of up to £3.65 per call and/or up to £2.50 per minute, with an overall cap of £3.65 per 90 seconds of a call. [17]

5. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   It is expected that AI-based chatbots will significantly impact customer service and call centre roles and will increase productivity substantially. [4] [5] [6] Many organisations have already adopted AI chatbots to improve their customer service experience. [6] [7] [5] The evolution in the service industry has identified the needs of consumers.

6. Directory assistance - Wikipedia

   en.wikipedia.org/wiki/Directory_assistance

   Later in 2014, a similar failure to clearly state call costs resulted in a fine for the 118118 service. [17] [18] In 2017, soaring call costs for directory inquiries services, including 118118 and 118500 prompted an Ofcom review of 118 services. [19] [20] A price cap at 2013 rates took effect on 1 April 2019.

7. 311 (telephone number) - Wikipedia

   en.wikipedia.org/wiki/311_(telephone_number)

   The first use of 3-1-1 for informational services was in Baltimore, Maryland, where the service commenced on 2 October 1996. [2] 3-1-1 is intended to connect callers to a call center that can be the same as the 9-1-1 call center, but with 3-1-1 calls assigned a secondary priority, answered only when no 9-1-1 calls are waiting.