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Delta has been offering waivers, which according to Delta, allow customers hurt by the troubles to make a one-time change to their itinerary, or to cancel and receive a refund for the unused ...
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In August 2024, passengers left stranded and refused refunds by Delta filed suit seeking class action status. [39] The lawsuit alleged that "Delta’s failure to recover from the CrowdStrike outage left passengers stranded in airports across the country and the world and, in many cases, thousands of miles from home" with "disastrous" impact. [39]
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This refund covers the unused ticket, even if it was non-refundable, and includes any Optional Travel Charges, such as EarlyBird or Upgraded Boarding fees, for flights on which the passenger does ...
A Delta spokesperson told USA TODAY that customers can appeal reimbursement decisions from the airline by replying directly to the email they receive with the notification. Consumer protections
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