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Passengers can also receive a refund if they paid for optional services, such as baggage fees, seat upgrades or in-flight Wi-Fi, but were not able to use them due to a flight cancelation, delay ...
The Transportation Department said airlines will be required to provide automatic cash refunds within a few days for canceled flights and “significant” delays.
The new rule mandates that refunds are automatically processed by an airline if a passenger’s flight is “canceled or significantly changed, and they do not accept the significantly changed ...
Ryanair's booking and check-in services were unavailable and the airline was "forced to cancel a small number of flights", advising passengers to arrive at airports at least three hours before departure. [100] [101] Wizz Air said the outage put its online services offline.
By the time service was partially restored, around 282 flights to or from NAIA were affected, 268 of which were cancelled. Seven flights were diverted to other airports, while another seven (all domestic flights) were delayed. [14] [18] Over 56,000 passengers scheduled to arrive or depart NAIA were affected. [18]
An estimated 300,000 passengers have had their flights cancelled since the air-traffic control failure on Monday, with cancellations continuing: British Airways has grounded a dozen short-haul ...
Government regulations in Europe and the United States mandated that airlines refund fares when flights are cancelled, but in many cases airlines have instead offered vouchers or travel credits that must be used by the end of the year. (Some airlines have extended the voucher window to May 2022.)
Refunding passengers for cancelled flights in the wake of COVID-19 would be an “unbearable task” for cash-strapped airlines as many opt to offer vouchers instead.