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AliExpress (Chinese: 全球速卖通) is an online retail service based in China and owned by the Alibaba Group. [1] Launched in 2010, [ 2 ] [ 3 ] it is made up of small businesses in China and other locations, such as Singapore, that offer products to international online buyers.
In 2010, Alibaba launched AliExpress.com, an online retail service made up of mostly small Chinese businesses offering products to international online buyers. It is the most visited e-commerce platform in Russia. [94] It allows small businesses in China to sell to customers all over the world, resulting in a wide variety of products.
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.