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To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account. If you know your username but need to reset your password, make sure you create a strong password after you're back in your account.
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Reset your forgotten password online using the account recovery options you have available. Use a different browser If you're using an older or outdated browser, such as Internet Explorer, you may need to access AOL Mail from a different browser.
Sign in to the AOL Account Security page. Scroll to the bottom of the page. First add a new email or phone number. Enter your new recovery info and follow the on-screen prompts. Click remove next to the old recovery option. Click Remove email or Remove phone to confirm.
Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or mobile web browser: Sign in to the AOL Account security page.
This is an important security feature that helps to protect your account from unauthorized access. You may be prompted to get a verification code at your recovery phone number or recovery email address for any of the following reasons:
Verified for iOS 9.3 and later. 1. Double press the Home button or swipe up and hold. 2. Swipe up on the image of the app. 3. Re-launch the app and attempt to reproduce the issue.
We are aware some users are having issues accessing their AOL Mail using third-party mail clients. Removing and re-entering your AOL Mail password or app password in the email client should solve this. Read our help article for more information and steps. You may also access AOL Mail on the web at mail.aol.com or using the AOL app for iOS or ...