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2. Service blueprint - Wikipedia

   en.wikipedia.org/wiki/Service_blueprint

   A service blueprint for the organization of a conference. The service blueprint is an applied process chart which shows the service delivery process from the customer's perspective. The service blueprint is one of the most widely used tools to manage service operations, service design and service.

3. Tinkercad - Wikipedia

   en.wikipedia.org/wiki/Tinkercad

   Tinkercad is a free-of-charge, online 3D modeling program that runs in a web browser. [1] Since it became available in 2011 it has become a popular platform for creating models for 3D printing as well as an entry-level introduction to constructive solid geometry in schools.

4. Operations management for services - Wikipedia

   en.wikipedia.org/wiki/Operations_management_for...

   Service Blueprint The service blueprint is a way to describe the flow of a customer through a service operation from the start to the finish, along with the actions provided by the service providers both in interaction with the customer and in the "back room" out of sight of the customer. For example, if a customer wishes to purchase a suit ...

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6. Service design - Wikipedia

   en.wikipedia.org/wiki/Service_design

   Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users. Service design may function as a way to inform changes to an existing service or create a new service entirely.

7. Service 4.0 - Wikipedia

   en.wikipedia.org/wiki/Service_4.0

   In 2008, Bitner, Ostrom and Morgan [10] departed from the idea that services are processes designed to deliver customer experiences, and to control their output they proposed the Service Blueprint, a visual tool to design the services and compare the desired service against the actual delivery, and make the necessary adjustments to design the moments of truth (as proposed by Carlzon [11]) and ...

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9. Blueprint - Wikipedia

   en.wikipedia.org/wiki/Blueprint

   A blueprint is a reproduction of a technical drawing or engineering drawing using a contact print process on light-sensitive sheets introduced by Sir John Herschel in 1842. [1] The process allowed rapid and accurate production of an unlimited number of copies.