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Telephone banking saw growth during the 1980s and early 1990s and was heavily used by the first generation of direct banks. However, the development of online banking in the early 2000s started a long-term decline in the use of telephone banking in favor of internet banking. [2] The advent of mobile banking further eroded the use of telephone ...
Phone bank or phone banking may refer to: A collection of telephones within an organization such as a call centre; A banking institution that does business solely or mostly via telephone. See telephone banking. A political campaign strategy to collect voter data and get out the vote. See canvassing
Online banking, also known as internet banking, virtual banking, web banking or home banking, is a system that enables customers of a bank or other financial institution to conduct a range of financial transactions through the financial institution's website or mobile app. Since the early 2000s this has become the most common way that customers ...
M-banking [17] is defined as “a feed where the consumer communicates with a bank using a mobile device, such as a mobile phone or personal digital assistant. In that sense, it can be seen as a subset of electronic banking and an extension of internet banking with its own unique characteristics (Laukkanen & Pasanen, 2008).
A direct bank (sometimes called a branch-less bank or virtual bank) is a bank that offers its services only via the Internet, mobile app, email, and other electronic means, often including telephone, online chat, and mobile check deposit. A direct bank has no branch network.
Mobile banking is using one's mobile phone to conduct banking transactions; Telephone banking allows customers to conduct transactions over the telephone with an automated attendant, or when requested, with a telephone operator; Video banking performs banking transactions or professional banking consultations via a remote video and audio ...
Electronic funds transfer (EFT) is the electronic transfer of money from one bank account to another, either within a single financial institution or across multiple institutions, via computer-based systems, without the direct intervention of bank staff. Funds transfers are the primary mechanism used by the business community for fast and ...
A digital bank represents a virtual process that includes online banking, mobile banking, and beyond. As an end-to-end platform, digital banking must encompass the front end that consumers see, the back end that bankers see through their servers and admin control panels, and the middleware that connects these nodes.