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The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
EE WiFi is a Wi-Fi hotspot service provided by BT Group for the UK. Its predecessor, BT Wi-fi was established following a rebranding of the former BT Openzone and BT Fon, bringing both of the services under one name until the Fon partnership ended. [ 1 ]
Failure Reporting (FR). The failures and the faults related to a system, a piece of equipment, a piece of software or a process are formally reported through a standard form (Defect Report, Failure Report). Analysis (A). Perform analysis in order to identify the root cause of failure. Corrective Actions (CA).
The BT Smart Hub (initially branded Home Hub 6) upgraded the wifi provision to Wave 2 of the 802.11ac specification, and increased the number of antennae for improved MIMO. The BT Ultra Smart Hub appeared visually similar to the Smart Hub, but featured a G.fast capable modem and included a BS6312 socket which subscribers to BT Digital Voice can ...
BT Broadband is a broadband service offered by BT Consumer; a division of BT Group in the United Kingdom. It was formerly known as BT Total Broadband, [1] BT Yahoo! Broadband and BT Openworld. With the introduction of BT Infinity, the Broadband package now refers to the legacy ADSL broadband products, such as ADSL Max and ADSL2+.
BT Redcare is the largest supplier of alarm signalling services for security and fire in the UK. It was established over thirty years ago, and works with both the business and domestic markets. Redcare is a widely deployed service from BT, used in the UK. Redcare signalling is fitted by alarm installation companies (“installers”), then ...
Ideally, a fault management system should be able to correctly identify events and automatically take action, either launching a program or script to take corrective action, or activating notification software that allows a human to take proper intervention (i.e. send e-mail or SMS text to a mobile phone). Some notification systems also have ...
BT Global is a division of United Kingdom telecommunications company BT Group that provides global security, cloud and networking services to multinational companies worldwide, with operations in 180 countries. [2]