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Telephones normally use an interactive voice response system . The user calls into a dedicated phone line, and hears a spoken script that details the question, and the possible responses. Each response option is given a number, and the user presses the corresponding number key on the phone keypad to record the choice.
For example, a company may have a different toll-free telephone number for each product line it sells, or for multilingual customer support. If a call center is handling calls for multiple product lines, the corporate telephone system that receives the call analyzes the DNIS signaling and may play an appropriate recorded greeting.
When an IVR system answers multiple phone numbers, the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script. Call centers use IVR systems to identify and segment callers.
Review call reports and trends to determine staffing levels. ... Differences between VoIP and other business phone systems. ... the NextivaONE app supports team collaboration and chat messaging ...
In 2002, Genesys parent Alcatel acquired Telera, a Campbell, California-based developer of voice portal and interactive voice response (IVR) systems, and merged the company into Genesys. [14] [15] In April 2006, Genesys acquired VoiceGenie Technologies, a developer of voice self-service software based on VoiceXML. [15]
3CX, Inc., is a software development company and developer of the 3CX Phone System. The 3CX Phone System is a software private branch exchange based on the SIP (Session Initiation Protocol) standard to allow calls via the public switched telephone network (PSTN) or via Voice over Internet Protocol (VoIP) services.
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