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You're also going to want to treat customer support staff like the valuable members of the team that they are. The folks manning the phones (or chats) are a direct line to your customer.
Retail workers recently fantasized about what they would do if they were in charge. And we have to say: They've got some good ideas.
For many people on the receiving end of those transfers, remittances are a vital lifeline. ... something like 10% of the country’s GDP was made up of remittances and so most of our customer ...
Consumer ethnocentrism is a psychological concept that describes how consumers purchase products based on country of origin. It refers to ethnocentric views held by consumers in one country, the in-group, towards products from another country, the out-group (Shimp & Sharma, 1987). Consumers may believe that it is not appropriate, and possibly ...
The bill refuses all the discrimination: related by the content, the service and the device. The bill is generally about Internet ("a statute for the Internet") and treat different topics like network neutrality, free software, giving an Internet access to everyone.
The gamification of customer service environments includes providing elements found in games like rewards and bonus points to customer service representatives as a method of feedback for a job well done. [46] Gamification tools can motivate agents by tapping into their desire for rewards, recognition, achievements, and competition. [47]
Discover the latest breaking news in the U.S. and around the world — politics, weather, entertainment, lifestyle, finance, sports and much more.
In an interview with David Sacks at the All-In Summit, the Salesforce CEO was asked if AI had reached a level where people speaking to customer support could tell if it was a human or an AI agent ...