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Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software.
Genesys was acquired by private equity firm Permira Holdings from Alcatel-Lucent in 2012, valuing the company then at about $1.5 billion. Hellman & Friedman invested about $900 million in the ...
Interactive Intelligence headquarters in Indianapolis, Indiana. Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation.
Floating licensing, also known as concurrent licensing or network licensing, is a software licensing approach in which a limited number of licenses for a software application are shared among a larger number of users over time. [1] When an authorized user wishes to run the application, they request a license from a central license server. If a ...
A per-seat license (or "named user license") [1] is a software license model based on the number of individual users, known as 'seats' in reference to them sitting in an office chair at a workstation, who have access to a digital service or product. For example, 50-user per-seat license would mean that up to 50 individual named users can access ...
Concurrent user licensing allows firms to purchase computer systems and software at a lower cost because the maximum number of concurrent users expected to use the system or software at any given time (those users all logged in together) is only a portion of the total system users employed at a company.
They are the entrepreneurs behind Genesys Labs, which has been sold twice for over $1 billion. Most recently, Genesys was acquired by Permira, a leading private equity firm. The company started with the goal of developing Business Process Utilities (BPU): business process automation solutions for the insurance and financial services industries.
A site license [1] is a type of software license that allows the user to install a software package in several computers simultaneously, such as at a particular site (facility) or across a corporation. [2] Depending on the amount of fees paid, the license may be unlimited [3] or may limit simultaneous access to a certain number of users.