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The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...
The economics of information security addresses the economic aspects of privacy and computer security. Economics of information security includes models of the strictly rational “homo economicus” as well as behavioral economics. Economics of security addresses individual and organizational decisions and behaviors with respect to security ...
Consumer protection is the practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. Consumer protection measures are often established by law. Such laws are intended to prevent businesses from engaging in fraud or specified unfair practices to gain an advantage over competitors or to ...
e. Consumer behaviour is the study of individuals, groups, or organisations and all the activities associated with the purchase, use and disposal of goods and services. Consumer behaviour consists of how the consumer 's emotions, attitudes, and preferences affect buying behaviour. Consumer behaviour emerged in the 1940–1950s as a distinct sub ...
Cost of poor quality. Cost of poor quality ( COPQ) or poor quality costs ( PQC) or cost of nonquality, are costs that would disappear if systems, processes, and products were perfect. COPQ was popularized by IBM quality expert H. James Harrington in his 1987 book Poor Quality Cost. [ 1] COPQ is a refinement of the concept of quality costs.
The United States Consumer Product Safety Commission ( USCPSC, CPSC, or commission) is an independent agency of the United States government. The CPSC seeks to promote the safety of consumer products by addressing "unreasonable risks" of injury (through coordinating recalls, evaluating products that are the subject of consumer complaints or ...
Information security, sometimes shortened to infosec, [1] is the practice of protecting information by mitigating information risks. It is part of information risk management. [2] [3] It typically involves preventing or reducing the probability of unauthorized or inappropriate access to data or the unlawful use, disclosure, disruption, deletion ...
The Federal Information Security Management Act of 2002 ( FISMA, 44 U.S.C. § 3541, et seq.) is a United States federal law enacted in 2002 as Title III of the E-Government Act of 2002 ( Pub. L. 107–347 (text) (PDF), 116 Stat. 2899 ). The act recognized the importance of information security to the economic and national security interests of ...