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An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
SharePoint allows for storage, retrieval, searching, archiving, tracking, management, and reporting on electronic documents and records. Many of the functions in this product are designed around various legal, information management, and process requirements in organizations. SharePoint also provides search and 'graph' functionality.
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
SharePoint Designer shares its codebase, user interface and HTML rendering engine with Expression Web, and does not rely on Internet Explorer's Trident engine. [15] It features a workflow designer that allows users of SharePoint to create workflow so that workflow can automate the process with the concept and objects such as list item, content type, and list column within SharePoint server.
A major component of a bug tracking system is a database that records facts about known bugs. Facts may include the time a bug was reported, its severity, the erroneous program behavior, and details on how to reproduce the bug; as well as the identity of the person who reported it and any programmers who may be working on fixing it.
Microsoft SharePoint is a web-based collaborative platform that integrates with Microsoft Office. Launched in 2001, SharePoint is primarily sold as a document management and storage system, but the product is highly configurable and usage varies substantially among organizations. SharePoint services include:
SharePoint Workspace 2010, released July 15, 2010. [11] Microsoft claims the name change is a natural progression, since Groove is to SharePoint what Outlook is to Exchange. Microsoft asserts that features have been added to make it easier to deploy and manage, and claims that SharePoint Workspace will make it easier to access SharePoint ...