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Wise, previously known as TransferWise, is a financial technology company focused on global money transfers. Headquartered in London , it was founded by Kristo Käärmann and Taavet Hinrikus in January 2011.
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After a short spell of working on the verification operations at Wise (then TransferWise), Kotkas founded Veriff in 2015 as a startup that would combine different methods of distanced verification to provide a more reliable online service. [5] In Estonia, the service launched in June 2016 and by September 2016, the company employed 12 people.
Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [ 12 ]
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