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[26] [19] Technical support scams can also attract victims by purchasing keyword advertising on major search engines for phrases such as "Microsoft support". Victims who click on these adverts are taken to web pages containing the scammer's phone numbers. [27] [28] In some cases, mass emailing is used. The email tends to state that a certain ...
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...