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  2. Focused improvement - Wikipedia

    en.wikipedia.org/wiki/Focused_improvement

    The FI delivers short term results that can be translated into long term success if the process is repeated correctly without allowing it to lose momentum. The TQM has at its base client satisfaction but it only yields long term results. When choosing one of these two processes management has to take into account what are the company needs.

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  4. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    It prevents duplicate efforts between a salesperson and a customer and also automatically tracks all contacts and follow-ups between both parties. [21] [22] Marketing automation focuses on easing the overall marketing process to make it more effective and efficient. CRM tools with marketing automation capabilities can automate repeated tasks ...

  5. Business process management - Wikipedia

    en.wikipedia.org/wiki/Business_process_management

    The Workflow Management Coalition, [6] BPM.com [7] and several other sources [8] use the following definition: Business process management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the ...

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  7. Quality management - Wikipedia

    en.wikipedia.org/wiki/Quality_management

    ISO 15504-4: 2005 — information technology — process assessment — Part 4: Guidance on use for process improvement and process capability determination. QFD — quality function deployment, also known as the house of quality approach. Kaizen — 改善, Japanese for change for the better; the common English term is continuous improvement.

  8. PwC is using 'prompting parties' to teach employees how to ...

    www.aol.com/pwc-using-prompting-parties-teach...

    PwC hosts "prompting parties" to help employees experiment with generative AI tools. The firm's chief learning officer said employees needed a safe, low-stakes format to experiment with it.

  9. How a GM layoff email sent to employees triggered a ... - AOL

    www.aol.com/gm-layoff-email-sent-employees...

    Tara Stewart Kuhnen, director of GM corporate affairs, emailed a statement to the Detroit Free Press: “In order to win in this competitive market, we need to optimize for speed and excellence.