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2. Kaiser Permanente - Wikipedia

   en.wikipedia.org/wiki/Kaiser_Permanente

   Kaiser Permanente (/ ˈ k aɪ z ər p ɜːr m ə ˈ n ɛ n t eɪ /; KP) is an American integrated managed care consortium headquartered in Oakland, California.Founded in 1945 by industrialist Henry J. Kaiser and physician Sidney R. Garfield, the organization was initially established to provide medical services at Kaiser's shipyards, steel mills and other facilities, before being opened to the ...

3. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   The way one communicates with a customer will not only influence how the conversation develops, but the overall impression of the CSR and the organization they represent. There are five key customer service skills that define the best CSRs: Ability to establish rapport with customers. Problem solving; Strong listening skills

4. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.

5. AOL.com - News, Sports, Weather, Entertainment, Local & Lifestyle

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   AOL latest headlines, entertainment, sports, articles for business, health and world news.

6. Job description - Wikipedia

   en.wikipedia.org/wiki/Job_description

   A job description or JD is a written narrative that describes the general tasks, or other related duties, and responsibilities of a position. It may specify the functionary to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, information about the equipment, tools and work aids used, working conditions, physical demands, and a ...

7. AOL Mail

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   Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!