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According to Vertical Systems Group, [49] Cox Business is the fourth-largest provider of business Ethernet services in the U.S.-based on customer ports and the company ranked highest among small and mid-size business data service providers in J.D. Power and Associates telecommunications studies in 2006, 2008 and 2010.
Furthermore, in the emerging world of Customer Success, retention is a major objective. [2] Customer retention has a direct impact on profitability. Research by John Fleming and Jim Asplund indicates that engaged customers generate 1.7 times more revenue than normal customers while having engaged employees and engaged customers return a revenue ...
Cox Enterprises, Inc. is an American privately held global conglomerate headquartered in Atlanta, Georgia, United States, with approximately 55,000 employees and $21 billion in total revenue.
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.