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Until the 1960s, the bulk of its business was conducted via mail. In the late 1960s, USAA began a transition from mail to phone-based sales and service. It launched a toll-free number in 1978, and Internet sales and service in June 1999 via its website. [14] USAA offered restricted membership to civilians between September 2009 and August 2013.
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Starting in 2019, USAA has also faced a number of fines — $3.5 million over customer-related violations, $85 million over compliance and management issues and $140 million over weak protections ...
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USAA: Life Story of a Business Cooperative. ISBN 0-07-018280-9. Ringenbach, Paul T. (1997). USAA. A Tradition of Service 1922 –1997.
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Three of the defendants worked for a call center that provided customer service for USAA and helped the rest of the group to access customers’ banking details to create counterfeit checks ...