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  2. ITIL - Wikipedia

    en.wikipedia.org/wiki/ITIL

    ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.

  3. Software asset management - Wikipedia

    en.wikipedia.org/wiki/Software_asset_management

    According to ITIL, SAM is defined as “…all of the infrastructure and processes necessary for the effective management, control, and protection of the software assets…throughout all stages of their lifecycle.” [1] Fundamentally intended to be part of an organization's information technology business strategy, the goals of SAM are to ...

  4. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    ITIL (Information Technology Infrastructure Library) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business. [11] [2]

  5. ISO/IEC 19770 - Wikipedia

    en.wikipedia.org/wiki/ISO/IEC_19770

    ISO/IEC 19770-1 is a framework of ITAM processes to enable an organization to prove that it is performing software asset management that meets corporate governance standards.

  6. Service integration and management - Wikipedia

    en.wikipedia.org/wiki/Service_integration_and...

    According to the SIAM Body of Knowledge, [5] the term ‘service integration and management’ or SIAM, and the concept of SIAM as a management methodology originated in around 2005 from within the UK public sector, which was also the source of other best practice methodologies such as ITIL®.

  7. Configuration management database - Wikipedia

    en.wikipedia.org/wiki/Configuration_management...

    CMDBs can be used for many things, including but not limited to: business intelligence, software and hardware builds, inventory, [4] impact analysis for change management, [5] and incident management. In the context of ITIL, the use of CMDBs is as part of infrastructure operations and support. The CMDB represents the authorized configuration of ...

  8. Data center management - Wikipedia

    en.wikipedia.org/wiki/Data_center_management

    Data center-infrastructure management (DCIM) is the integration [25] of information technology (IT) and facility management disciplines [26] to centralize monitoring, management and intelligent capacity planning of a data center's critical systems. Achieved through the implementation of specialized software, hardware and sensors, DCIM enables ...

  9. Definitive media library - Wikipedia

    en.wikipedia.org/wiki/Definitive_Media_Library

    In the context of the ITIL [1] best practice framework, the term definitive media library supersedes the term definitive software library referred to prior to version ITIL v3. In conjunction with the configuration management database (CMDB), it effectively provides the DNA of the data center i.e. all application and build software media ...