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[14] [15] To alleviate the first problem application service management (ASM) provides an application-centric approach, where business service performance visibility is a key objective. The second aspect present in distributed, virtual and cloud-based applications poses a unique challenge for application performance monitoring because most of ...
Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9]