enow.com Web Search

Search results

1. Results from the WOW.Com Content Network

2. Questionnaire for User Interaction Satisfaction - Wikipedia

   en.wikipedia.org/wiki/Questionnaire_for_User...

   The Questionnaire For User Interaction Satisfaction (QUIS) is a tool developed to assess users' subjective satisfaction with specific aspects of the human-computer interface. It was developed in 1987 by a multi-disciplinary team of researchers at the University of Maryland Human–Computer Interaction Lab .

3. Computer user satisfaction - Wikipedia

   en.wikipedia.org/wiki/Computer_user_satisfaction

   Doll and Torkzadeh, for example, produced a metric-based survey for the "end user." They define end-users as those who tend to interact with a computer interface alone without the involvement of operational staff. [7] McKinney, Yoon, and Zahedi developed a model and survey for measuring web customer satisfaction. [16]

4. Customer satisfaction - Wikipedia

   en.wikipedia.org/wiki/Customer_satisfaction

   For B2B customer satisfaction surveys, where there is a small customer base, a high response rate to the survey is desirable. [34] The American Customer Satisfaction Index (2012) found that response rates for paper-based surveys were around 10% and the response rates for e-surveys (web, wap and e-mail) were averaging between 5% and 15% - which ...

5. Kano model - Wikipedia

   en.wikipedia.org/wiki/Kano_model

   An example of this would be a milk package that is said to have ten percent more milk for the same price will result in customer satisfaction, but if it only contains six percent then the customer will feel misled and it will lead to dissatisfaction. Examples: In a car, acceleration. Time taken to resolve a customer's issue in a call center.

6. User experience evaluation - Wikipedia

   en.wikipedia.org/wiki/User_experience_evaluation

   To properly evaluate user experience, metrics and other factors surrounding a study need to be taken into account, for example: Data (metrics): The time taken to complete a task. Scale (metrics): Indicators that show effectiveness, efficiency and satisfaction.

7. Net promoter score - Wikipedia

   en.wikipedia.org/wiki/Net_promoter_score

   Net promoter score (NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague. [1]