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  2. SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/SERVQUAL

    When perceptions exceed expectations then service quality is high. The model of service quality identifies five gaps that may cause customers to experience poor service quality. In this model, gap 5 is the service quality gap and is the only gap that can be directly measured. In other words, the SERVQUAL instrument was specifically designed to ...

  3. Service quality - Wikipedia

    en.wikipedia.org/wiki/Service_quality

    The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed in 1985, highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery.

  4. Enterprise architecture framework - Wikipedia

    en.wikipedia.org/wiki/Enterprise_architecture...

    Enterprise architecture regards the enterprise as a large and complex system or system of systems. [3] To manage the scale and complexity of this system, an architectural framework provides tools and approaches that help architects abstract from the level of detail at which builders work, to bring enterprise design tasks into focus and produce valuable architecture description documentation.

  5. Quality management - Wikipedia

    en.wikipedia.org/wiki/Quality_management

    The intersection of technology and quality management software prompted the emergence of a new software category: Enterprise Quality Management Software (EQMS). EQMS is a platform for cross-functional communication and collaboration that centralizes, standardizes, and streamlines quality management data from across the value chain.

  6. Enterprise Architecture Assessment Framework - Wikipedia

    en.wikipedia.org/wiki/Enterprise_Architecture...

    The Enterprise Architecture Assessment Framework (EAAF) was created by the US Federal government Office of Management and Budget (OMB) to allow federal agencies to assess and report their enterprise architecture activity and maturity, [1] and advance the use of enterprise architecture in the federal government.

  7. E-services - Wikipedia

    en.wikipedia.org/wiki/E-services

    E-service (or eservice) is a highly generic term, usually referring to "The provision of services via the Internet (the prefix 'e' standing for ‘electronic’, as it does in many other usages), thus e-Service may also include e-Commerce, although it may also include non-commercial services (online), which is usually provided by the government.

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  9. Enterprise architecture - Wikipedia

    en.wikipedia.org/wiki/Enterprise_architecture

    The National Computing Centre's EA best practice guidance states that an EA typically "takes the form of a comprehensive set of cohesive models that describe the structure and functions of an enterprise. The individual models in an EA are arranged in a logical manner that provides an ever-increasing level of detail about the enterprise." [6]