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2. Remote work - Wikipedia

   en.wikipedia.org/wiki/Remote_work

   Remote work may make it easier for workers to balance their work responsibilities with their personal life and family roles such as caring for children or elderly parents. Remote work improves efficiency by reducing travel time, and reduces commuting time and time stuck in traffic congestion, improving quality of life. [59] [64]

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4. Acqui-hiring - Wikipedia

   en.wikipedia.org/wiki/Acqui-hiring

   Acqui-hiring (a portmanteau of "acquisition" and "hiring") is the acquisition of startups or other small companies primarily to acquire human capital. [1] [2] The term acqui-hire was coined in 2005. The phenomenon gained widespread attention in the 2010s due to media coverage of tech firms, although acqui-hiring has been reported in a variety ...

5. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   Call centre technologies often include: speech recognition software which allowed Interactive Voice Response (IVR) systems to handle first levels of customer support, text mining, natural language processing to allow better customer handling, agent training via interactive scripting and automatic mining using best practices from past ...

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