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Auto-Owners began writing insurance in Indiana, its first state outside of Michigan, in 1935. They now offer insurance in 26 states through local, independent insurance agents. [4] The company has been a member of the Fortune 500 since 2003. [5] In 2020, Auto-Owners Insurance was listed at number 320. [5]
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Until the 1960s, the bulk of its business was conducted via mail. In the late 1960s, USAA began a transition from mail to phone-based sales and service. It launched a toll-free number in 1978, and Internet sales and service in June 1999 via its website. [14] USAA offered restricted membership to civilians between September 2009 and August 2013.
The company was founded in 2000 by father and son Fil and Richard Adams-Mercer together with colleague Steven Kramer. [4] At that time neither United Parcel Service nor DHL were offering online access to their courier parcel services.
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