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The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing. [1]
In December 2014, Orange were in talks with BT Group regarding the acquisition of EE for an estimated £12.5 billion. [70] On 5 February 2015, it was announced that BT would be acquiring EE in a £12.5 billion deal, in which Orange S.A would take a 4% stake in the BT Group. [71] The acquisition of EE was completed on 29 January 2016.
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The code was first introduced by Ofcom and BT as a voluntary code of practice. However, as of 14 February 2007, the rule became compulsory (General Condition No. 22: Service Migrations). This meant that if a broadband customer requested a MAC from their ISP then the provider must supply one free of charge. [3]