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  2. Bad Customer Service? Blame the Bosses' Bad Policies

    www.aol.com/news/2012-05-25-bad-customer-service...

    In many cases, bad customer service isn't caused by negligent or incompetent employees. Instead, the blame for poor service lies with their bosses -- or, more specifically, the policies put in ...

  3. Opinion - Happy holidays? Only if you don’t need customer ...

    www.aol.com/news/opinion-happy-holidays-only-don...

    Bad customer service, NPR says, results from “a shortage in workers in some industries, the proliferation of tech as a part of the process, and a lack of incentive for companies without ...

  4. Hospitality Workers Share 50 Encounters With Customers That ...

    www.aol.com/64-nightmare-customer-stories-shared...

    Customer service jobs are one of the most difficult ones out there, and anyone working one deserves at least a medal and a pat on the back for surviving. This might sound over the top, but in many ...

  5. Criticism of Comcast - Wikipedia

    en.wikipedia.org/wiki/Criticism_of_Comcast

    Since 2006, it has received more Golden, Silver and Bronze awards for poor customer service performance than any other company in the country, including Wal-Mart, Bank of America, and Ticketmaster. [9] Comcast has made efforts to improve customer satisfaction, including the Comcast Cares Digital Team.

  6. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...

  7. Consumer complaint - Wikipedia

    en.wikipedia.org/wiki/Consumer_complaint

    The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...

  8. Contact AOL customer support

    help.aol.com/articles/account-management...

    Contact AOL customer support The AOL Help site is your starting point for getting support from AOL. Support may come via phone, chat, social media or help articles, depending on the question or issue you have.

  9. The High Price of Bad Customer Service - AOL

    www.aol.com/news/2011-09-27-the-high-price-of...

    Apple (AAPL) has earned my loyalty for treating me better than I deserved after I "dunked" two different iPhones. Too bad more companies don't look after their customers this well. Details of the ...