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Customer service jobs are one of the most difficult ones out there, and anyone working one deserves at least a medal and a pat on the back for surviving. This might sound over the top, but in many ...
Image credits: PsychoticSM Similarly, this sort of entitlement isn’t just modern, even if it feels like it. American journalist Damon Runyon wrote "the customer is always right in taking ...
And the only thing worse for a business than bad customer service is having no customers to serve at all. Motley Fool contributor M. Joy Hayes, Ph.D., is the principal at ethics consulting firm ...
The company also finished in the "top" three in 2008, 2009, 2011, and 2013. Since 2006, it has received more Golden, Silver and Bronze awards for poor customer service performance than any other company in the country, including Wal-Mart, Bank of America, and Ticketmaster. [9]
The service recovery paradox (SRP) is a situation in which a customer thinks more highly of a company after the company has corrected a problem with their service, compared to how they would regard the company if non-faulty service had been provided. The main reason behind this thinking is that successful recovery of a faulty service increases ...
A spokesperson for the company explained that in light of the COVID-19 pandemic's continued economic impact on all of the company's businesses, it was no longer sustainable for them to run a third feature animation studio. This included the studio's film library and intellectual properties aetained by Disney.
Apple (AAPL) has earned my loyalty for treating me better than I deserved after I "dunked" two different iPhones. Too bad more companies don't look after their customers this well. Details of the ...
The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...