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In 2015, Wren Kitchens was investigated by BBC Watchdog for providing customers with poor customer service. The investigation found that the company had provided partial orders to customers and was extremely slow to rectify issues. The firm responded by stating that they are heavily investing in improving their customer service department. [23]
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The original Wren's store in downtown Springfield was an economically depressed area located far outside of Block's normal advertising area. This store had a hard time trying to compete with the department stores located five miles (8.0 km) away in the Upper Valley Mall that had just opened in 1971. [ 20 ]