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Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
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When a customer decides to use toll-free service, they assign a Responsible Organization (RespOrg) to own and maintain that number. The RespOrg can be either the IXC that is going to deliver the majority of the toll-free services or an independent RespOrg. [6] When a toll-free number is dialed, each digit is analyzed and processed by the LEC.
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Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
By the 1980s, computerisation of the system allowed British Telecom "Linkline" 0800 freephone numbers and AT&T +1-800- toll-free numbers to be controlled by a database and terminated virtually anywhere with each inbound call itemised and billed individually. This smart network was further refined to provide toll-free number portability in the ...
Prior to the development of customer-dialed toll-free service many telephone companies provided the service by operator assistance for telephone subscribers without dial telephones (manual service). Operator-assisted toll-free calling included the Zenith number service introduced in the 1930s in the U.S. and Canada, as well as the manual ...