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Middletown can be reached from New York City by bus and is located near the intersection of Interstate 84 and NY 17 (the future Interstate 86). State routes 17M and 211 run right through the city, and US 6 parallels I-84 to the south.
Acer's EMEA headquarters are located in Lugano, Switzerland. From the late 1990s to mid-2000s, Acer had computer factories in Europe. The business area was the whole EMEA. In the Netherlands under the name of Acer IMS bv, there were two factories: Acer laptop factory in Den Bosch and Acer and IBM desktop factory in Tilburg.
Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on the business's needs regarding their ability to sufficiently serve their customers or users.