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Petals Network is a floral wire service company. [1] Established in 1992, Petals offers both a florist-to-florist clearinghouse service and a customer to florist service through a network of independent local florists. Petals has a network of over 1,600 florists in several countries; Australia, New Zealand and the UK.
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The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]
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