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In 2017, the California Department of Managed Health Care fined the company $5 million for untimely response to consumer complaints. [116] In 2019, this was settled at $2.8 million. [ 117 ]
The Medical Board of California (MBC) is a state government agency which licenses and disciplines physicians, surgeons and certain allied healthcare professionals in California. The Board provides two principal types of services to consumers: (1) public-record information about California-licensed physicians, and (2) investigation of complaints ...
The company's headquarters, call center and customer service center are located in Chaska, Minnesota. [2] My Pillow manufactures pillows, mattresses, mattress toppers and covers, Giza cotton sheets, towels and pet beds [23] at its 70,000 square-foot manufacturing plant in Shakopee, producing approximately 25,000 pillows per day.
The state has been investigating complaints at the 394-bed hospital since last week. The hospital has been canceling or rescheduling dozens of surgeries and procedures.
Over a six-day period from Aug. 15-20, the state department’s help center received 19 complaints from people who said they were not able to get access to mental health services.
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In 2007, a California patient sued Health Net claiming that the company wrongfully terminated her care during chemotherapy treatments. [23] During the case, a company employee performance review revealed that a manager had tied bonuses for an analyst in charge of rescission reviews to the rate of enrollees whose coverage was discontinued. [23]
The Complaint Resolution Program helps resolve complaints that consumers have filed after experiencing difficulty or disappointment in the California marketplace. The Consumer information Center is DCA's information resource center for consumers and licensees. Through its Call Center and Correspondence Unit, CIC provides consumers and licensees ...
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