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Perceived performance refers to a person’s perceptions of the actual performance of a product, service, or technology artifact. According to expectation confirmation theory, perceptions of performance are directly influenced by pre-purchase or pre-adoption expectations, and in turn directly influence disconfirmation of beliefs and post-purchase or post-adoption satisfaction.
Elaboration likelihood model is a general theory of attitude change.According to the theory's developers Richard E. Petty and John T. Cacioppo, they intended to provide a general "framework for organizing, categorizing, and understanding the basic processes underlying the effectiveness of persuasive communications".
Kereta Api Indonesia is the latest of a long line of successive state railway companies dating from Dutch colonial days. On 27 August 1863, Indonesia's first railway company was named Nederlandsch-Indische Spoorweg Maatschappij (NIS).