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Mantis Bug Tracker is a free and open source, web-based bug tracking system.The most common use of MantisBT is to track software defects.However, MantisBT is often configured by users to serve as a more generic issue tracking system and project management tool.
In 2004, the Federal Emergency Management Agency created the National Incident Management System which addresses interoperability by providing standardized definitions for different software to utilize. The National Incident Management System prescribes several required features that these systems must incorporate. [6]
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
Incident management is an important part of IT service management (ITSM) process area. [13] The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are ...
The National Incident Management System (NIMS) is a standardized approach to incident management developed by the United States Department of Homeland Security. The program was established in March 2004, [ 1 ] in response to Homeland Security Presidential Directive -5, [ 1 ] [ 2 ] issued by President George W. Bush .
The ADMS (advanced disaster management simulator) is an emergency and disaster management training simulation system designed to train incident commanders, first responders, and incident command teams in a real-time, interactive virtual reality environment. [1] ADMS was first introduced by Environmental Tectonics Corporation in 1992.
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Request Tracker for Incident Response (RTIR) is a special distribution of RT to fulfill the specific needs of CERT teams. [4] At this point, RTIR is, at once, a tool specific to incident management, a general purpose tool teams can use for other tasks, and also a tool that can—and very often is—a fully customized system built on layers of ...
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