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On the 23rd, the poster of the original Xiaohongshu post stated that the director of customer service at Cathay Pacific's headquarters had contacted her to further understand the situation. She insisted that her intention was to ensure an apology from the flight attendants for their discriminatory remarks and for Cathay Pacific to apologize to ...
Official apology by the Australian Government to its Indigenous peoples. An apology is a voluntary expression of regret or remorse for actions, while apologizing (apologising in British English) is the act of expressing regret or remorse. [1] In informal situations, it may be called saying sorry.
A non-apology apology, sometimes called a backhanded apology, empty apology, nonpology, or fauxpology, [1] [2] is a statement in the form of an apology that does not express remorse for what was done or said, or assigns fault to those ostensibly receiving the apology. [3] It is common in politics and public relations. [3]
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Federal officials warned that a massive Chinese hacking operation against American telecommunications companies hasn’t yet been fully expelled.
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...