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  2. Nonverbal influence - Wikipedia

    en.wikipedia.org/wiki/Nonverbal_Influence

    The major avenue for the communication of power, dominance, status. There are several avenues that display non-verbal behavior. These non-verbal expressions are conveyed through kinesics, proxemics, physical appearance and artifacts, and chronemics. Kinesics is a complex method in communicating dominance and status through eye contact.

  3. Encoding/decoding model of communication - Wikipedia

    en.wikipedia.org/wiki/Encoding/decoding_model_of...

    In the process of encoding, the sender (i.e. encoder) uses verbal (e.g. words, signs, images, video) and non-verbal (e.g. body language, hand gestures, face expressions) symbols for which he or she believes the receiver (that is, the decoder) will understand. The symbols can be words and numbers, images, face expressions, signals and/or actions.

  4. Albert Mehrabian - Wikipedia

    en.wikipedia.org/wiki/Albert_Mehrabian

    Verbal: "I do not have a problem with you!" Non-verbal: person avoids eye contact, looks anxious, etc. It becomes more likely that the receiver will trust the predominant form of communication, which to Mehrabian's findings is the non-verbal impact of tone+facial expression (38% + 55%), rather than the literal meaning of the words (7%).

  5. Workplace communication - Wikipedia

    en.wikipedia.org/wiki/Workplace_communication

    Workplace communication is the process of exchanging information and wisdom, both verbal and non-verbal between one person/group and another person/group within an organization. It includes e-mails, text messages, notes, calls, etc. [ 1 ] Effective communication is critical in getting the job done, as well as building a sense of trust and ...

  6. Models of communication - Wikipedia

    en.wikipedia.org/wiki/Models_of_communication

    Most communication models try to describe both verbal and non-verbal communication and often understand it as an exchange of messages. Their function is to give a compact overview of the complex process of communication. This helps researchers formulate hypotheses, apply communication-related concepts to real-world cases, and test predictions ...

  7. Interpersonal communication - Wikipedia

    en.wikipedia.org/wiki/Interpersonal_communication

    Facial expression, a vital part of interpersonal communication as a support for verbal communication, is replaced in this form and reflected through emojis, acronyms, etc. [9] Most of the non-verbal aspects, such as eye contact and posture, cannot be seen through the mediated forum; hence, some feedback is lost regarding our interest level ...

  8. Behavioral communication - Wikipedia

    en.wikipedia.org/wiki/Behavioral_communication

    Many non-verbal behaviors reflect passive communication. Typically, individuals engaging in a passive communication style have a soft voice, speak hesitantly, and make themselves very small. [10] They also tend to fidget and avoid eye contact. [10] Passive communicators elicit numerous feelings in themselves as well as in others.

  9. Active listening - Wikipedia

    en.wikipedia.org/wiki/Active_listening

    Active listening is a communication technique designed to foster understanding and strengthen interpersonal relationships by intentionally focusing on the speaker's verbal and non-verbal cues. Unlike passive listening, which involves simply hearing words, active listening requires deliberate engagement to fully comprehend the speaker's intended ...