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These are to apply to all 999 calls for the first time. Call handlers will be given four minutes to assess the urgency of the call before the clock starts. The target for the most seriously ill patients is now seven minutes. The 'clock' stops when the most appropriate response, not necessarily the first, arrives.
This results in a variable mobilisation time: average time from 999 call to the team leaving the hospital is 25 minutes, with a range of 6 minutes to 1 hour 40 minutes. [36] In 2020 the Tayside trauma team stated they would soon cease to operate and it was noted that their governance and training could be deemed inadequate by current standards.
The service responds to 999 phone calls across the region, and 111 phone calls from certain parts, providing triage and advice to enable an appropriate level of response. It is one of the busiest ambulance services in the world, and the busiest in the United Kingdom, providing care to more than 8.6 million people, who live and work in London.
Domestic violence victims need to be heard the first time they call 999, a campaigner whose niece was killed by her ex-partner after calling the police multiple times has said.
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An emergency phone on the Welsh coast at Trefor featuring 999. (Note the keypad missing digits 4 - 0, with no instruction on how to dial 999 from this phone.) 999 is the official emergency number for the United Kingdom, but calls are also accepted on the European Union emergency number, 112.
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